Contact
Get in touch
Updated Oct 11, 2026
One inbox, fast answers. Email support@makeyourviral.com— include your account email and, if it’s about a render, the date you uploaded. We reply within 1–2 business days.
Product support
Renders, credits, downloads, account access, bug reports.
support@makeyourviral.com — subject “Support”Billing & refunds
Duplicate charges, unused packs within 14 days, refund status. Failed renders are refunded automatically — no email needed.
support@makeyourviral.com — subject “Refund request”Copyright & takedowns
DMCA notices and rights-holder requests. Include the URLs and the identification info listed on the Copyright page.
support@makeyourviral.com — subject “DMCA / Takedown”Privacy & data
Data access or deletion requests. Photos are never stored — they pass straight to the render and the link expires on its own.
support@makeyourviral.com — subject “Privacy request”Press & partnerships
Media inquiries, collaborations, creator codes.
support@makeyourviral.com — subject “Press”Before you write
- My video failed. Credits are refunded automatically — check your balance in My videos before writing.
- Where’s my video? Renders take a few minutes. Finished videos wait in My videos — refresh the page to update.
- Is the sound included? Many templates merge trend-matched audio into your finished MP4 so the clip is ready to post; others are video-only — check the generator page you used. You can always add platform sounds and captions inside TikTok or Reels. More tips →
- Want your data deleted? See Delete my data.
Never send passwords, credit-card numbers or API keys — we will never ask for them.